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Zapnivo

Legal

Privacy Policy

Last updated: November 2026

Draft — pending legal review.This document is a working draft and has not been reviewed or approved by an attorney. Sections marked [REVIEW] require legal sign-off before publication as binding terms.

Zapnivo ("we", "us") respects your privacy. This policy describes what information we collect, why, and the choices you have. [REVIEW]

Information we collect

  • Contact information you give us in forms (name, email, phone, business details) when you apply for a partnership, contact us, or create a support ticket.
  • Rental information, once rentals launch: rental references, station used, and rental times. Payment card details are processed by our payment provider — we never see or store full card numbers.
  • Support attachments you choose to upload (e.g. photos of damaged equipment).
  • AI assistant conversations: messages you type into the support assistant (including an email or rental reference you choose to share so it can look up a rental) are processed by an AI service provider to generate replies. Do not share card numbers or passwords. [REVIEW — name provider and retention]
  • Technical information such as IP address, device and browser data used for security, rate limiting and abuse prevention.

How we use it

  • To respond to inquiries and process applications.
  • To operate rentals, process payments, and resolve disputes (once live).
  • To prevent fraud, spam and abuse of the service.
  • To improve the site, using privacy-conscious analytics only with your consent.

What we don't do

  • We do not sell your personal information.
  • We do not run third-party advertising trackers on this site.
  • We do not store payment card numbers. [REVIEW]

Sharing

We share information only with service providers needed to operate the business (payment processing, hosting, email) under appropriate contracts, and when required by law. [REVIEW]

Your choices

  • You can decline optional analytics in the consent banner; essential site functionality does not require it.
  • You may request access to, correction of, or deletion of your information by contacting us. [REVIEW — include Minnesota/state-specific rights]

Retention & security

We keep information only as long as needed for the purposes above and for legal obligations. Access to submission records is restricted to authorized staff. [REVIEW]

Contact

Questions about this policy: use the contact page and select "General inquiry". A dedicated privacy email will be published here before launch. [REVIEW]