Refund Policy

This policy describes how refund requests are handled once rentals launch. [REVIEW]

When refunds are issued

• Failed dispense: if payment was captured but no power bank was released, the rental charge is refunded or the authorization released.
• Return not recognized: if a power bank was returned but the rental continued to bill, the overcharge beyond the correct amount is refunded.
• Defective equipment: if a dispensed power bank could not hold a charge, the rental charge may be refunded after review.

When refunds are not issued

• Charges for time a power bank was actually kept, billed correctly.
• The non-return charge where the power bank was not returned, unless the return is later verified by station records.

How to request

Create a support ticket and select "Refund request". Include your rental reference and the email used at checkout. Requests are reviewed against station and payment records. You retain the right to dispute with your card issuer. [REVIEW]

Timing

Approved refunds are issued to the original payment method. Bank posting times vary and are outside our control. [REVIEW]